Shipping Policy

At Souq Central, we take great care in delivering your products, and we do it by partnering only with reputed courier services.

No matter where you are, we will deliver your order. For safe handling of products, we reach you via various highly reputed third-party courier services like FedEx, Ecom Express, Delhivery, Firstflight, Aramex etc.

 

SHIPPING COST

Delivery Charges in UAE

Order  Amount                         Shipping Fee                       Delivery 

Order Below AED250.00             AED 20.00                       7-10 working days

Order Above AED250.00              FREE                               7-10 working days

Free shipping is for UAE customers only with order value above and AED 250

NO Deliveries during Friday and UAE Public Holidays.

Rate above is applicable per order.

Domestic:

Shipment will be delivered in 7 to 10 days in UAE.

International:

Even if you need delivery outside we shall reach you. Your order will be delivered to you, with shipping and handling rates based on its price and weight.

 

International:

No matter where you are on the globe, we will make the order reach you. Your order is likely to be delivered within 15 working days, depending on the postal code and mode of shipping. To ensure the safe delivery of your order, we ship only through reputed courier companies like DHL, UPS etc.

 

Delays in Delivery: 

These are indicative & approximate delivery lead time, 

We strive to deliver your order on time. But in the unlikely event that your order doesn’t reach you on time. It may be possible that the delay is caused by weather, custom clearance, or some other unexpected circumstances beyond the control of the courier company. Unfortunately, we are unable to refund or accept returns due to such delays.

You can always track your parcel on the courier website. The details of dispatch will be informed to you by email, and you can find help any time by contacting our customer care unit.

In case you ordered multiple products in an order, we may choose to deliver the shipment in parts for better handling. 

Please note that cancellations can only be made for orders with the current status as unshipped. (We handle exceptions on a case by case basis) 

Important information regarding Address

If you accidentally ship your order to an incorrect address, inform us within 24 hours of placing the order, and we will make it right for you. If you miss informing in 24 hours, we will make the necessary changes, though it might invite some additional charges. Errors in the current address will also be amended with some additional charges. With the online payment of the charges, the changes in the address will be reflected immediately.

If you want to ship multiple products to different addresses, place a separate order for each delivery address.

We know you don’t like to miss out on your much-awaited order delivery. So do ensure that someone is available to collect your order when it arrives. In case you are not at home, the courier agent will call you, and you can instruct him to leave your order at the door or with your neighbour. Though in such cases the courier agents won’t be able to secure signed confirmation of delivery.

Billing Address is the address where you get the bill for your order. Shipping address is the address where you receive the product. Note both the addresses can be same or different depending on your choice.

PRODUCT AVAILABILITY

We strive towards making the merchandise listed on our website available in stock for you. If we are unable to deliver or provide replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 3 working days.

LOST IN TRANSIT

Your orders are delivered fully insured. You do not suffer any loss if the courier company fails to deliver your order. We can only safeguard your order until it is delivered to you, so be present to receive your delivery. After your order is left at the shipment address by postal/courier agent, we bear no responsibility for lost/stolen packages or any full or partial damages to the package.

In the unlikely event of a shipment being lost in transit, we reprocess the same order after a buffer period of 15 days. In case a replacement is not available of the same design, you will get the option of taking a refund or selecting a different product.

You can always write your queries about our shipping policies at customer@souqcentral.com