We take pride when you adore the product you buy, but in case if something doesn't go right, let us know. Our return policy is customer friendly. If you wish to return a product, contact us within 72 hours from the time of delivery, and our customer support executive will help you with the return steps.
If you report returns due to change in size or damaged/defective/incorrect product, the received parcel will be picked up by us, and you will get your order either changed or refunded within 10 working days of receipt of the parcel. In the unlikely event that you receive a damaged product, you need not panic. Simply record the unboxing of the parcel and write an email to us. All claims of return must be accompanied by detailed images and the purpose of returning the product.
While we accept returns, we do not provide reverse pick up for your orders. If you ship a product, you must provide tracking information within a day of dispatch by mail. Once we receive the product you shipped at our place, we will process your refund or give an exchange as per your requirement. Don’t miss to mention your order number on the return package. If you ship a product, do ensure that we receive it in our warehouse within 7 days.
If you ship a product, take measures in ensuring that the product does not get damaged on its return shipping. Do cover the package in polythene plastic, and return it in an envelope to avoid damage due to rain.
Conditions of Return
For placing a return, please ensure that the clothes are not used, altered, washed, soiled or damaged in any way. We accept returns only if we physically receive the product back within 10 days of return request. Keep the original tags and packaging intact. The box should be undamaged for the items that come in branded packaging. We do not cover the cost of return shipping.
Customized and 'Made to order' Clothes are not covered under the return policy.
We care that your order reaches you safely and on time. In the off chance that your received product is damaged/defective /incorrect product, then send us an email within 48hrs from the time of delivery to successfully start the replacement process. We will provide a replacement for your product if available. If a replacement is not possible, then, worry not, the amount will be refunded to you.
Thank you for supporting Souq Central, we hope you have an enjoyable experience. Don’t miss out on earning points for your wallet by posting pictures/reviews and tagging us, and you may also get a chance to feature on our page.